Frequently Asked Questions

FAQ

The following questions about Tanel® 360°® are offered to assist our valued customers. If you do not find the answer you are looking for, please don’t hesitate to give us a call at 1-866-826-3536 or email us at info@tanel360.com.

1) WHAT MAKES TANEL® 360°® SHOES DIFFERENT FROM OTHER ATHLETIC FOOTWEAR?
The patented Tanel® 360°® circular cleat pattern is unique, as is our Spiderflex™ technology on the Rev-D line of cleats. The main advantage you have with Tanel is the actual shape of our cleats. The unique diamond shape (or hexagonal on the Rev-D) allows the cleats to more easily cut into the playing surface when the athlete pivots. Our 14 point cleat, 10 point Spiderflex perimeter cleat, and our 61 point turf pattern disperses your weight evenly, thereby relieving uncomfortable cleat pressure when compared to other cleat patterns on the market.

2) WHAT ABOUT SIZE? ARE YOU GOING TO MAKE CLEATS IN WIDER WIDTHS?
All of our men’s and women’s shoes are manufactured to a ‘standard’ width. For a foot slightly wider than that, we can recommend that the customer order up a half size - that will result in a bit more room width-wise. We’d like to make a wider line of cleats, but with only about 12% of the market going with wide shoes, the cost of new molds is unfortunately not justified for us right now (we’re a relatively small company). As we grow, we hope that will change.

3) HOW CAN I ORDER?
Tanel makes it easy for you to place your order in any of the following ways:

1. Online at the TANEL® STORE using Visa, Mastercard, Discover or American Express – available 24 hours a day, 7 days a week. It is easy to select your footwear style, color and size with our new online store.
2. Mail your order with a personal check (we will ship upon verification of funds) or with a money order or cashier’s check to: Tanel® 360°®, 6551 Jansen Ave NE, Suite 104, Albertville, MN 55301.
You may want to call us to verify costs and product availability.
3. Call our TOLL FREE 866-TANEL360 (1-866-826-3536) between the hours of 8:00am and 5:00pm Central Time, Monday through Friday, and order using your Visa, Mastercard, Discover or American Express card. Sorry, we do not accept COD orders.

4) WHAT'S YOUR WARRANTY AND RETURN POLICY?

RETURN POLICY
TANEL® 360°® offers a 60 day return on its products. If you are not 100% satisfied with your purchase, you may return a new/unused item for a full refund (excluding shipping charges) if purchased directly from TANEL® 360°®. We cannot refund or exchange shoes or bags that have been worn/used outside. If greater than 60 days call or email us and we will try to help. (See link to Return/Exchange Form below.)

Warranty
ALL PRODUCTS EXCLUDING EQUIPMENT BAGS
TANEL® 360°® offers a 60 DAY GUARANTEE on its products with normal use.

TANEL® EQUIPMENT BAGS
TANEL® 360°® offers a 1 YEAR GUARANTEE on its gear bags (BatPack, Shoulder Bag, and Wheel Bag) with normal use.

TO MAKE A WARRANTY CLAIM OR RETURN GOODS
Call 1-866-826-3536 or email us at info@tanel360.com to obtain a Return Authorization number BEFORE you return the item. When you have that number, print out this form (click here for copy of Return/Exchange Form), fill it in and put a copy in the box when you return the item to us.

If you feel you may have a DEFECTIVE ITEM, please contact us as soon as possible (within 60 days of purchase) by phone (1-866-826-3536) or email (info@tanel360.com). We may ask you for specific information about the defect and request that you send us a digital picture(s) of the problem area via email (If you can provide a clear digital image or two, you may not have to return the item for inspection).

If a defect comes to light after the 60-day warrantee period (shoes and apparel), or 1 Year (gear bags), we still want to hear from you. We strive to be fair in these situations and are willing to evaluate each case on its merits; we want to keep you as a satisfied customer, while continuing to improve the quality of our products.

5) HOW LONG WILL MY ORDER TAKE AND WHAT DO YOU CHARGE FOR SHIPPING?
All products, unless backordered or sold out, are shipped within 48 hours of receiving your order – often the same day if the order is received by 2:00 PM Central time. Call us after ordering if you really need it out the same day and we will do our best!

We use FedEx for shipments weighing more than 2 pounds to destinations within the contiguous 48 States. Your FedEx choices are:
• Ground Service (typically 1 to 5 business days depending on location)
• 2nd Day Air (available to most locations)
• Standard Overnight (available to most locations)

We use the United States Postal Service for all shipments to Alaska, Hawaii, Military Mail destinations (APO and FPO), and international destinations. (either “Priority” service or “First Class” service when available) AND Light weight shipments (2 lbs or less) within the contiguous 48 states. (“First Class” service)

Typical shipping/handling charges for a single pair of shoes (between 2.5 and 4 pounds shipping weight):
Via FedEx within the U.S., excluding Alaska and Hawaii:
• Ground Rate- $7.95
• 2nd Day Air Rate - $17.95
• Next Day Air Rate - $37.95
Via USPS to Alaska and Hawaii - $27.95 (“Priority” Mail service)

6) HOW DO WE QUALIFY FOR TEAM DISCOUNTS?
If you order 4 to 7 pair, you will receive a 10% discount. By ordering 8 or more pair, you will receive a 20% discount. To get a quote for our current team discount pricing programs, click the “Team Sales” link on the home page of the Tanel 360 online store to make contact with our Team Sales Department. They will be happy to provide you with the customer service and personal contact you expect.

7) HOW WILL I KNOW THE STATUS OF MY ORDER?
Simple Order Tracking for FedEx shipments
Once your order has been placed, you will receive an email confirmation with your order number, the item description and the price you paid for it, including shipping. Upon shipment of the order, you will receive a second email with the FedEx tracking number. You can use this number to learn the status of your order by simply visiting FedEx’s website at http://www.fedex.com/us/ or by calling their toll-free number 1.800.436.3339.

8) WHAT ABOUT SALES TAX?
Sales tax is charged only on orders sent within Minnesota. Minnesota State law requires that we charge a sales tax on Minnesota taxable items (including shipping/handling) included in the order. This sales tax will be identified on your order confirmation or invoice and is included in the total purchase price.

10) WHAT KIND OF SECURITY DO YOU HAVE?
The Tanel online store is built using a hosted software solution called Nexternal (www.nexternal.com), a leading software-as-a-service provider with industry standard security including full PCI compliance, constantly running McAfee Secure protocols, and Secure Socket Layer Technology (SSL) for their hosted secure server environment. Nexternal hosts its software at a state-of-the-art Internet Data Center. The facility is monitored 24/7 and has multiple backbone connections to ensure up time. Nexternal is guaranteed 100% uptime. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, which ensures your information remains private and protected.

9) DO YOU HANDLE INTERNATIONAL ORDERS?
We welcome international orders for our world-class equipment. But special arrangements must be made to process your payments and make efficient shipping arrangements. Please place your order, then call or email us to complete your order at info@tanel360.com. We will ensure that your order receives the personal attention it will need to reach you safely and securely.

12) DOES TANEL® SPONSOR TEAMS?
While we don't enter into direct sponsorship arrangements, we invite you to let us participate in your team's success through our Team Sales programs. We make these program available to teams in each state. If you are interested, please contact Chad Dufault at teamsales@tanel360.com to qualify. We're always open to forming relationships with outstanding organizations that have just become aware of the TANEL® 360°® Brand or teams that have been buying our products for years and have never done a team deal. To be considered for the “team discount program”, send us your team information and indicate what experience you have had with Tanel® in the past.

13) CAN I PICK UP MY SHOES OR EXCHANGE MY SHOES IN PERSON AT THE TANEL® WAREHOUSE?
For special requests on returns and exchanges please email info@tanel360.com , or call us at 763-494-8360 or 1-866-826-3536. We would be happy to accommodate you to the best of our ability.

14) CAN I ORDER A CATALOG OR BROCHURE?
Email us at info@tanel360.com for catalog request and we will send one out to you.